i am…coming back (our new return policy)
Our online return policy has a NEW look! At Peace Love World we want you to love what you wear. If you are not pleased with your purchase, we will process an exchange, refund, or store credit subject to the following terms.
- We are happy to process your return or exchange on regular price merchandise within 30 days of purchase date.
- Please be sure your merchandise is in its original condition with original tags attached, and it is unworn and unwashed. Remember to include your original invoice or packing slip.
- Make sure you have an RMA number prior to returning your merchandise to us. Customers can request an RMA via phone at 1-855-710-0882 or by email (firstname.lastname@example.org).
- Once your RMA has been issued, merchandise must be received within 7 business days at PLW, so don’t forget to ship it back.
- As a friendly reminder, our shipping and handling fees are non-refundable. If an item is damaged or defective, the return shipping is on us!
- Temporary or special promotional sales qualify as regular price merchandise – let us know if you have any questions.
- Please make sure you LOVE all of your I AM EXIT merchandise as it is FINAL sale. I AM EXIT merchandise is product that is marked down from original retail pricing.
- Promotions and gift cards cannot be returned or redeemed for cash value.
- Final Sale items cannot be returned or exchanged. Items are considered Final Sale when discounted 50% or more before using any promotional code.
- Gift with Purchase (GWP) product must be included with your merchandise according to our return policy for a full refund. Should the order total fall below the GWP threshold and it is not returned, the retail value will be deducted from your credit.
- Our refunds will be issued in the original form of payment and require 4-5 business days to process. Thank you for your patience.
- I’m sure you understand, we can process your refund only once we have received the returned merchandise back.
- We will give you a shout via email when the return has been processed and a credit has been issued in the original form of payment.
Return Mail Requests
- Our exchanges require 3-5 business days to process. Thank you for your patience.
- We will give you a shout via email when the exchange has been processed and the updated items have shipped.
- Please make sure merchandise is securely packed in the original box, if possible, removing all extra labels from the outside of the package. We are just trying to get it back to us as safe and easy as possible!
- Please enclose a copy of the original receipt and the RMA number. Remember – you have to call 1.855.710.0882 or email us at info@peaceloveworld to request an RMA number.
- Another friendly reminder to please prepay your return shipping charges. We cannot accept C.O.D. packages and deliveries.
- It is important that packages are shipped through a traceable shipping method, such as UPS or Insured Parcel Post. Make sure to retain the return tracking number for your records. Peace Love World cannot be responsible for lost inbound packages, so we want to make sure your return is received safe and sound.
You may send all approved return packages to the following address:
Peace Love World
ATTN: Customer Service Dept.
7760 NW 56 ST
Miami, FL 33166
As a courtesy during the Holiday Season, Peace Love World will extend its online return policy for merchandise purchased from November 22nd through December 9th. Merchandise may be exchanged or returned through January 10 under the policy guidelines stated above. I AM EXIT merchandise will remain FINAL sale during Holiday Season. We wish you all Happy Holidays!