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IT Manager

Job Purpose:
The IT Manager's role is to ensure the streamlined operation of a fast paced growing IT Department in alignment with the business objectives of the organization. Experience in IT Management, Network Administration, Retail POS, Portable Devices, Database Administration/Management, Hardware troubleshooting and repair. Candidates with an interest in EDI are preferred.

Job Duties:
• Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing.
• Manage information technology and computer systems comprised of equipment manufactured by Dell, HP, Cisco, Mitel, Netgear, audio and video distribution systems.
• Provide individual training and support on request.
• Provide recommendations about accessing information and support.
• Maintain current and accurate inventory of technology hardware, software and resources.
• Ensure hardware is stripped and secured before disposal.
• Maintain and Manage all aspects of Windows Active Directory network.
• Provide full support for Microsoft products and the network environment..
• Strong knowledge of Microsoft Office, Outlook, Windows 2000/XP desktop operating systems, Windows 2003/08 server platforms, network diagnostic tools, Current Microsoft Exchange Server, Active Directory, DHCP and DNS.
• Experience supporting laptops, PDAs and wireless devices.
• Troubleshoot level one IT issues (PC maintenance, printer jams, toner replacement, system lockups, etc.).
• Respond to the employee questions via phone, email, or support ticketing system.
• Contact employees, as needed, regarding questions or technical issues.
• Assist with wiring and network setup.
• Special individual projects as assigned by management.
• Perform other related duties as required.

Skills/Qualifications:
• VMWare virtual server environments.
• Proficiency in Active Directory and Exchange administration.
• Experience in Microsoft SQL server and SSRS preferred.
• Experience with Amazon Web Services.
• Programming experience.
• 3-5 years of corporate Desktop Support experience.
• Excellent written and verbal communication skills.
• Vendor and contract management.
• Well-organized and possess strong customer service skills for internal and external partners.
• Proficiency in Microsoft Windows XP, Windows 7, and 64 bit operating systems.
• Experienced supporting hybrid MAC and Windows computing environments.
• iPhone/iPad support experience.
• Configuration knowledge of Cisco firewall.
• Experience with IP Telephony.

To apply:
Send your resume cover letter to careers@peaceloveworld.com. Only qualified candidates will be considered.




Graphic Designer, Marketing

Job Purpose:
Located in our Peace Love World corporate offices, the Graphic Designer will develop and design graphic concepts for fashion that achieve the overall product strategy, quality and financial objectives for Peace Love World. Be part of a team that enhances and grows the company’s visual brand identity.

Job Duties:
• Provide assistance to marketing and PR with creative brand copy as needed, including corporate communications, direct mail, retail signage, social media, or other PR/marketing materials.
• Design and create all show materials (invites, signage, logistical production).
• Develop internal templates for home pages, landing pages, stationery, business cards, etc. that are consistent across all departments and coherent with brand identity.
• Collaborates with ECommerce team in creating visual designs such as landing pages, email programs and affiliate marketing.
• Collaborates with Ecommerce, Marketing and Design teams to implement new designs/graphics on sites and templates for email campaigns.
• Supports marketing and public relations events through producing designs for magazine and internet and for PR materials such as invitations, press kits, and inserts.
• Manages print production process through scheduling, design for printing and proofing.
• Ensures all marketing collateral deadlines, merchandise standards and brand standards are consistently met.
• Assist in other ad hoc communication/marketing/graphic projects.
• Maintain consistency in the tone of voice across all channels online and offline.
• Retouching of photos (remove background, clean up images, color correction).
• Support as needed in the development of new photography initiatives for the site.
• Support video project management.

Skills/Qualifications:
• Minimum 1-3 years experience in graphic design.
• Degree in Graphic Design, Communications, or related field.
• Fluency in all Adobe programs, Photoshop, Illustrator, Quark Express, InDesign.
• Experience with GIFS or animation, preferred.
• Strong conceptual skills and the ability to meet tight deadlines are essential for a fast-paced environment. Solid understanding of time management and delivery of projects on time.
• Experience writing and developing content for advertising, direct marketing, promotions.
• Exceptional grammar, writing, copyediting, and proofreading skills.
• Willingness to take creative direction and also provide creative inputs to others when necessary.
• Be able to juggle shifting priorities and meet deadlines while maintaining a high level of accuracy and quality.
• Meticulous attention to detail with excellent communication and organization skills.
• Team player with a positive attitude and excellent interpersonal skills.
• Strong filing organizational skills.

To apply:
Send your resume cover letter to careers@peaceloveworld.com. Only qualified candidates will be considered.




Customer Service Representative

Job Purpose:
The Customer Service team is the face of the company and represents not only the brand Peace Love World, but the designer, both in person and on the phone. This position works as part of a team to respond to all customer communications on a daily basis accordingly.

Job Duties:
• Provide assistance for high volume of incoming customer service calls and email inquiries to ensure that customers are receiving the highest level of service.
• Identify customer service problems that indicate a pattern of unacceptable service or online errors, make recommendations for resolution.
• Execute specific customer requirements as defined (shipping, packaging, online, customer set up, cross referencing, etc).
• Ensure orders are processed quickly and accurately. Verify customer data and payment information, order details.
• Work in a prompt, courteous, and effective manner with all internal and external customers (ecommerce, wholesale, retail customers, and all members of sales and marketing teams).
• Contact customers or account representatives when appropriate to facilitate order management processes (backorders, open orders, declined credit cards and held orders, for example).
• Daily interaction with all operational units (Sales, Accounting, Shipping, Production, etc.) to ensure all customer expectations and requirements are fulfilled.
• Maintain a good working relationship with customers by responding to all inquires and complaints concerning orders, invoicing, shipments, including any signs of customer dissatisfaction.
• Other duties as assigned.

Skills/Qualifications:
• Completed university or college degree or equivalent experience.
• Must be a problem solver, someone that can effectively resolve customer issues in a timely manner.
• Proficiency in Microsoft Office programs (Outlook, Excel, Word), website proficiency, and willingness to learn industry software.
• Strong interpersonal and communication skills, able to forge new relationships and contribute to a positive work environment.
• Be able to juggle shifting priorities and meet deadlines while maintaining a high level of accuracy and quality. Solid understanding of time management and delivery of projects on time.
• Meticulous attention to detail with excellent communication and organization skills.
• Team player with a positive attitude a must.

To apply:
Send your resume cover letter to careers@peaceloveworld.com. Only qualified candidates will be considered.




Retail Sales Associate

Job Purpose:
This position is responsible for being a leader in superior sales execution, providing an outstanding shopping experience to our customers through product knowledge, trend awareness and exceptional customer care. This enthusiastic and professional sales associate is a team player with the ability to maintain the sales floor to company standards, and comply with all company policies and procedures. This position demonstrates excellence in all areas of sale and merchandising standards.

Job Duties:
• Exceeds all personal sales and productivity goals while abiding by all loss prevention policies.
• Provides respectful, attentive service to the guests throughout the store.
• Utilizes dynamic communication skills to build and maintain guest relationships.
• Actively maintains merchandising, organization and housekeeping standards in all areas of the store.
• Complies with all register transaction policies.
• Ability to collaborate and communicate in an effective and professional manner with all corporate and retail partners through all permissible media, including e-mail and telephone.
• Ability to establish and maintain effective working relationships with co-workers and management staff
• Ability to assist the Store Manager as needed with effectively training, supervising and developing a highly qualified store staff.
• Maintains cleanliness and organizational standards so that the store is a neat, clean and safe environment for all associates.
• Maintains brand integrity in all areas of visual displays and customer service.
• Perform additional job duties/responsibilities as assigned.

Skills/Qualifications:
• High School/Secondary School Diploma or equivalent.
• 1+ year work experience.
• Ability to understand direction and communicate in English.
• Demonstrate a courteous and helpful attitude.
• Must be able to manage personal time to accomplish multiple tasks in a fast-paced environment.
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time.
• Ability to work shifts on days, nights, holidays and weekends according to the needs of the business.
• Energy, attention to detail, initiative, and enthusiasm are required.
• Must have reliable transportation to work for scheduled shifts and any on call shifts.

To apply:
Send your resume cover letter to careers@peaceloveworld.com. Only qualified candidates will be considered.




Designer, Apparel

Job Purpose:
Located in our Peace Love World corporate offices, the Graphic Designer for Apparel will develop and design graphic concepts that achieve the overall product strategy, quality and financial objectives for Peace Love World.

Job Duties:
• Forecast and interpret seasonal fashion trends.
• Assist in designing brand appropriate garments.
• Assist in enhancing trend, color, silhouette, and fabric direction.
• Spec out final designs before submitting to production.
• Develop concepts using inspiration and samples in trend presentations.
• Stays abreast of trends, new techniques, and resources in graphic design.
• Assist in identifying specific materials, color palettes, patterns, and prints for the season.
• Work closely with designer, merchandiser, and production team participating in pre-concept meetings to create well-balanced, saleable lines.
• Work as a partner with Production team, assist in reviewing development samples.
• Assist in the tracking and approval of fabric samples, lab dips, strike-offs and other development materials.
• Adhere to the time and action calendars.
• Ability to take ownership of a project and lead it from concept to production while meeting assigned deadlines.
• Other duties as assigned.

Skills/Qualifications:
• Minimum 3 years in design.
• Bachelor degree in Fashion, Apparel Design, or equivalent experience.
• Excellent communication and presentation skills (verbal and written).
• Working knowledge required of fabric attributes, materials and components, industrial garment construction, CAD process, spec sheets and fit.
• Team player with a positive attitude and excellent interpersonal skills.
• Problem solving skills with a strong attention to detail.
• Technical skills required: expert level Adobe skills (Photoshop, Illustrator and InDesign) and proficiency in MS Office suite.
• Excellent sketching skills and a strong sense of design, color, fabric and trims as it relates to the brand.
• Strong conceptual skills and the ability to meet tight deadlines is essential for a fast-paced environment. Solid understanding of time management and delivery of projects on time.
• Be able to juggle shifting priorities and meet deadlines while maintaining a high level of accuracy and quality.
• Uncompromising work ethic.

To apply:
Send your resume cover letter to careers@peaceloveworld.com. Only qualified candidates will be considered.




Technical Designer

Job Purpose:
Located in our Peace Love World corporate offices, the Technical Designer will be responsible for garment uniformity and consistency as it pertains to fit, construction and quality. He/she would be responsible for executing consistent production fit, grading, pattern, construction approvals and maintaining accurate measurement specifications. It is key for products to be consistent with Peace Love World standards as well as production deadlines are met.

Job Duties:
• Create templates for technical production and design department.
• Be able to conduct fit sessions independently and manage process.
• Be able to fit and correct garments in fittings and translate those corrections to patterns and/or comments.
• Change/alter all tech sketches based on weekly fit comments/corrections.
• Assist in creating weekly fit lists for weekly fittings.
• Assist in measuring and specking of incoming garments for weekly fittings.
• Create/Set up initial tech packs in Web PDM, edit as needed, document fit comments, specs, and bill of materials.
• Manage flow of information related to fit process, such as tracking samples, update tech log, sending fit list, and communicating with factory counterparts.
• Serve as the liaison and project manager for vendors and manufacturers.
• Provide factory with sewing instructions.
• Check in all packages received from factories.
• Create and manage Illustrator tech sketches for tech packs.
• Assist production team in pattern analysis and correction.
• Assist production team in pattern analysis versus cutter’s must upon reception from our freelance pattern makers and correct accordingly if necessary.
• Work with Design in Product Line Sheet management.
• Work with Production to ensure calendar deadlines are met.
• Organize and maintain data history (samples and patterns).

Skills/Qualifications:
• Minimum of 5 years experience in technical design.
• Bachelors Degree in Technical Design or Fashion Design preferred.
• Expert technical skill proficiency using WEB PDM systems.
• Required experience with Adobe Illustrator, Photoshop, Microsoft Excel and Word.
• Strong knowledge of patternmaking and grading.
• Apparel construction and tailoring is required.
• Ability to evaluate fit problems on live models.
• Proven ability to work collaboratively and cross-functionally with design and production teams to achieve business results.
• Ability to manage the calendar to achieve on-time goals and objectives.
• Ability to deal with rapidly changing organizational issues.
• Demonstrate ownership, accountability and initiative.
• Excellent communication, organizational, attention to detail and follow-up skills.
• Solid understanding of time management and delivery of projects on time.
• Be able to juggle shifting priorities and meet deadlines while maintaining a high level of accuracy and quality.

To apply:
Send your resume cover letter to careers@peaceloveworld.com. Only qualified candidates will be considered.




About Us:
More than just clothes, we are a lifestyle. Peace Love World’s philosophy is as simple as it sounds: the intention to spread peace, love and happiness wherever possible. At Peace Love World we focus on strong positive messages and through these powerful expressions, we hope to effect change in the world around us. The way of peace is the way of love and love is the greatest power on earth.

Based in our Miami corporate office and retail locations, our internship program provides undergraduate and graduate students with a meaningful professional learning opportunity. Peace Love World will integrate knowledge and theory learned in the classroom to help develop skill and experience in a professional setting.

We are currently accepting intern applicants for the following internship programs:
• Retail Management Internship
• Sales Management Internship
• Marketing Internship
• Fashion and Creative Design Internship
• Visual Merchandising
• Merchandising Internship
• Production Internship
• Accounting Internship
• Information Technology Internship
• Business Administration Internship

Application Requirements:
• Resume and application
• Brief summary containing reason as to why student would like to intern at Peace Love World

Skills Required:
• Proficient in all MS Office Suite (Excel, Word, Outlook, and Powerpoint)
• Knowledge in Illustrator

Terms and Conditions:
• Non-paying internships, school credit only
• The term is 3-6 months, depending on school requirements
• Must be able to work minimum 20 hours per week
• Rotational Internship Programs available for school credit
• Personal laptop may be required



To apply:
Send your resume cover letter to careers@peaceloveworld.com. Only qualified candidates will be considered.